Automated phone calls may help patients to take medicines as prescribed, pilot study suggests
Remembering to take medication is vital for managing long term health conditions such as high blood pressure, type 2 diabetes, or multiple conditions. Latest research from the University of Cambridge suggests that using interactive voice response (IVR) technology supports patients to take their medicine as prescribed.
The early signs are that this digital intervention is well liked by patients and could play an important role in helping patients manage their medicines
Katerina Kassavou
During a pilot study, published today in the journal BMJ Open, seventeen patients received daily automated telephone calls for one month. All patients had high blood pressure and were recruited from GP practices in East of England. The calls were tailored to patients’ needs and provide them with advice and support about taking their prescribed medicines. The calls also asked a series of interactive questions and reacted to the patients’ answers.
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